Welcome to the FAQ page of Resin Realm LLC! Listed below are some of the questions that our customers frequently ask. If you can’t find the answer here, please feel free to contact us.

1. How do I place an order?
   You can browse products through our website and select the items you like. Click “Add to Cart” and follow the prompts to complete the checkout process.
2. Where can I check the status of my order?
   You can check the status of my order in the “My Orders” section by logging into your account. At the same time, we will send you order confirmation and shipping notification by email.
3. Do you offer international shipping?
   Yes, we do. Detailed shipping costs and times will be displayed at checkout. Please note that international orders may incur additional duties or taxes.
4. Can the order be cancelled?
   If you wish to cancel an order, please contact us as soon as possible. Orders can usually be canceled before they are shipped, but once an order has been shipped, we will not be able to cancel it and you will need to return the item in accordance with our return policy.
5. Can I change my order?
   Once the order is confirmed, our system will start processing it immediately. If you need to change your order, please contact us as soon as possible and we will do our best to accommodate your request.
6. What happens if the item you received is damaged or missing?
   If the item you received is damaged or missing, please contact us within 48 hours of receiving the shipment with your order number and photos of the damaged or missing item. We will provide you with a solution based on the specific situation, including replacement or refund.
7. Can I return or exchange the item?
   Yes, our return policy allows for the return or exchange of unused items within a specified time period. For more information, please review our Return and Refund Policy.
8. What payment methods do you accept?
   We accept a variety of payment methods, including major credit cards, debit cards, etc. Payment methods will be displayed at checkout.
9. How do I contact customer service?
   You can contact our customer service team by email at mariopapaleo@resinrealm.shop or by calling +1 (559) 937-0091. Our business hours are Monday through Friday, 9:00 am to 5:00 pm (Pacific Time).